UK RETURNS
Due to the nature of personalised items, returns, changes or cancellations are not accepted once an order has been placed.
Please note all sales of personalised items are final. These items may not be exchanged or returned.
This does not affect your statutory rights.
FAULTY ITEMS
All Differently Enabled products are skilfully handcrafted to the highest standards, but as with anything made by hand from natural materials, we know that on the rarest of occasions, faults can occur.
Therefore we do accept returns for any faulty full price items that reach us within 30 days of the original delivery date and any faulty sale items that reach us within 14 days of the original delivery date.
Heaven forbid, if you do need to return a faulty item, please get in touch via email at info@differentlyenabled.com stating your order number and reason for the return. Our committed customer service team will be happy to help with your request.
We are unable to accept approved returned full price faulty products that reach us more than 30 days after the original delivery date, or sale faulty products that reach us more than 14 days after the original delivery date. Please do make sure that we can process your approved return quickly and easily by ensuring that all products are returned in their original condition and packaging.
Differently Enabled cannot be held responsible or liable if returned products are lost or misdirected in transit. In order to make sure your approved return reaches us safely, we strongly advise you use an insured and tracked service.
This does not affect your statutory rights.
CARE & PACKAGING FOR RETURNS
We take great pride in providing luxury products of the highest quality, and work hard to make sure that these are beautifully wrapped and carefully packaged when they reach you.
We kindly ask that you do the same when returning the item to us, as we will not be able to issue a refund on items damaged from transit.
REFUNDS
Our friendly customer service team will always do their best to process all refunds swiftly. We will issue a refund for the full amount paid for the products (excluding shipping charges) within 7 days of Differently Enabled receiving, inspecting and approving the returned products.
Please note that refunds can only be processed to the original payment method. Differently Enabled cannot guarantee how long it will take for a refund to show on your account, as our payment provider PayPal controls this.
EXCHANGES
Unfortunately, we are unable to offer exchanges at this time. If you wish to exchange a product, please contact us to return the product and place a new order.
